Gynecologist Gary Customer Privacy Notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details
• Addresses
• Purchase or account history
• Website user information, including user journeys and cookie tracking

We collect or use the following information to comply with legal requirements:

• Name
• Contact information
• Financial transaction information

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details
• Address
• Purchase or service history
• Customer or client accounts and records
• Financial transaction information
• Correspondence

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO's website .

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO's website.

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
• Your right to erasure - You have the right to ask us to delete your personal information.
• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.
• Your right to object to processing - You have the right to object to the processing of your personal data.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
• Your right to withdraw consent - When we use consent as our lawful basis you have the right to withdraw your consent at any time.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
• Legitimate interests – we're collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.

Our legitimate interests are:

We use customers' personal information to process and fulfil orders, provide customer service, communicate about orders, and maintain accurate business records. This benefits customers by allowing us to provide the goods and support they have requested. We only use information that is necessary for these purposes and do not use it in ways that would unfairly impact customers or override their rights and interests.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Legal requirements

Our lawful basis for collecting or using personal information for legal requirements is:

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Queries, complaints or claims

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legitimate interests – we're collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.

Our legitimate interests are:

We use personal information to respond to customer queries, handle complaints and resolve claims relating to our goods and services. This benefits customers by allowing us to investigate and resolve issues, provide appropriate support and communicate with them about their orders. It also helps us maintain accurate records and improve our customer service. We only use information that is relevant and necessary for these purposes and do not use it in ways that would unfairly impact customers.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Where we get personal information from

• Directly from you
• Suppliers and service providers

How long we keep information

We keep personal information only for as long as necessary for the purposes described in this privacy notice.

We retain order and financial records for as long as required to meet our legal, tax and accounting obligations. We retain customer order information for as long as reasonably necessary to fulfil orders, deal with returns, refunds, complaints or claims, and meet our legal obligations.

Information relating to customer enquiries, complaints and claims is kept for as long as reasonably necessary to deal with the matter and any related dispute.

Website and cookie information is retained in accordance with the retention periods of the relevant services and technologies.

When personal information is no longer required, we securely delete or anonymise it.

Who we share information with

Data processors and service providers

Others we share personal information with

• Relevant regulatory authorities
• Organisations we're legally obliged to share personal information with
• Suppliers and service providers where necessary to fulfil orders or provide our services

Sharing information outside the UK

Some of the organisations we use to provide our services may process personal information outside the UK. Where this happens, we take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law.

How to complain

If you have any concerns about our use of your personal information, you can make a data protection complaint to us:

Email: [email protected]

If you remain unhappy with how we've used your data after raising a complaint with us, you can also complain to the ICO.

The ICO's address

Helpline number: 0303 123 1113

Website: ICO complaint service